Public Communications Policy

This is the first review of Communications Policy of the PPB. It covers the period 2022 – 2027. The communication policy is an output of consultations with PPB directorates and review of literature of relevant documents from PPB and other agencies and in alignment to the Board’s Strategic Plan 2020- 2025.

The primary focus of the Communication Policy shall be on appropriate ex- ternal communication specifically targeted at all PPB stakeholders, robust media management and evaluation, providing positive publicity for the PPB and improved internal communications.

The document describes the procedure for public engagement, handling of information crisis, role of official spokesperson and the all stakeholders. The third section outlines the guiding principles that underpins the commu- nication at the Board such as, the principles of clarity, simplicity, accuracy and accessibility to the public.

The Board recognizes the following channels of communications to the inter- nal and external stakeholders; face to face meetings, written communica- tions, oral and electronic communications. The Board encourages an open- door policy, a system that enables the management to be easily accessible to staff.

To promote transparency, the board has established a feedback mechanism in cases where staff members have raised issues, made suggestions or for- warded ideas for change, the management ensures they receive adequate feedback. This will also ensure that all staff are kept informed and updated as necessary by Directors and Managers.

Finally, with regard to external communication, the Board’s duty to communi- cate to external customers includes obligation to communicate effectively and to maintain confidentiality of client’s information. Information about policies, programs, services and initiatives must be accurate, clear, relevant, objective, easy to understand and useful.